Drainage Complaints
On Private Property
The City investigates drainage concerns on private only when stagnant water is present, as outlined in the Junk, Weeds & Nuisance By-Law.
What Qualifies as a Drainage Issue?
The City distinguishes between:
- Nuisance water (temporary, expected after rain/snowmelt)
- Stagnant water (persistent ponding that may indicate a grading problem)
Submitting a Complaint
To help us assess your concerns, please provide:
- Source and location of the water
- Approximate depth and how long the water remains visible
- Any impacts (eg. flooding, property damage)
- Photos fully showing the affected areas
Note: Photos taken during rainfall or spring melt are generally not helpful.
City Review Process
- Initial Review
The City reviews the information to determine if it meets stagnant water criteria.
- If It Does Not Qualify
• No further action will be taken
• Homeowners are encouraged to address grading on their property
- If It Qualifies
• The homeowner will be asked to install grade stakes according to their Lot Grading Plan
• The City will conduct a site inspection
- Determining Responsibility
• If the issue is on your property, you are responsible for corrections
• If it involves neighbouring properties, residents are encouraged to resolve the issue together
- Enforcement (Last Resort)
If a responsible party refuses to correct a confirmed issue, the City may complete the work.
On Public Property
The Public Works Department is responsible for ensuring that open channel and drainage ways on public property are unobstructed by trees or major debris that could result in a backup, causing restricted flows.
Drainage maintenance requests should be forwarded to the Public Works Department.